The warranty period of the company is 3 years.

The malfunctions caused by product itself reasons, such as quality or performance of products and so on during the warranty period, we could provide with free maintenance service, and provide with spare parts service freely for gold brand user.

Make response within 2hrs after receiving malfunction notification from user and make preliminary diagnosis to malfunctions. If product need to return factory to repair, it would be sent back within 3 days after receiving it. Engineer can be applied for home maintenance if need to solve onsite malfunctions, generally solve malfunctions within 12hrs. For serious malfunctions, it would be done within 48hrs. We could replace freely the same performance (or higher one) product during warranty period if fail to solve malfunction within 48hrs.

The product malfunctions caused by force majeure and man-made factors won’t belong to the free maintenance scope.

The company is designed with after-sales service department and professional personnel to provide with thoughtful and integrated after-sales service for users.

The service offered are including:

Response time:

Our after-sales service department will provide with 7days one week, 24hrs one-day service hotline to support you.

Make response within 2hrs after receiving malfunction notification from user and make preliminary diagnosis to malfunctions. If product need to return factory to repair, it would be sent back within 3 days after receiving it. Engineer can be applied for home maintenance if need to solve onsite malfunctions, generally solve malfunctions within 12hrs. For serious malfunctions, it would be done within 48hrs. We could replace freely the same performance (or higher one) product during warranty period if fail to solve malfunction within 48hrs.

The company will make great efforts to assist user to solve problems if malfunction caused by external reasons. The company will provide with emergency product to make sure normal functioning of system if special case happened.

Maintenance service

During the warranty period, the malfunctions caused by quality or performance, the company will offer maintenance service freely for user.

Maintenance period: Finish maintenance within 3 days after receiving broken product.

In order to maintain benefits of user, the company have been always strictly demanding engineer not to use unqualified components, carefully and completely overhaul product, normal temperature and high temperature testing is to be carried out for the repaired products, make sure the repaired product is 100% qualified.

Finish maintenance, the repair engineer would arrange one detailed repaired report to be sent with the repaired product.

The company reserve common used repair components to make sure carry out maintenance work normally, avoid delaying repair time caused by lack of components.

Replacement service

During the warranty period, the malfunctions caused by quality or performance, and fail to repair normally, the company will be responsible for replacing the same model or the same performance (or higher one) of new product freely for user.

Refund service

During warranty period, the two parties will consult to handle returning goods when product meets replacement conditions, we couldn’t provide with the same model product and user don’t accept to replace the same performance (the higher one) product.

Charging for Maintenance standard

In the warranty period, the malfunctions caused by its own reasons, such as quality or performance and so on will be free maintenance.

The malfunctions caused by force majeure or man-made factors, we will charge user for the maintenance cost.

The product of company would provide with lifetime technical supporting service and free technical consulting service. Offering overall solutions for user who demands and does later plan.

Technical consulting service: +86-020-38288949 / 13828474088

Phone supporting

The company will contact user immediately by telephone after receiving request for technical supporting or malfunction notice, to understand detailed case of problem and guide user to make solutions.

The technical problems which can’t be solved immediately, will be registered into user report system, expected time for solving problems to be informed to user.

The onsite technical service can be applied for, if malfunctions failed to solved by telephone.

Onsite service

The company will dispatch engineer to be onsite to offer service, if malfunctions failed to solved by telephone and need to be offered onsite technical service.

The company will provide with emergency product or repair of product if case is serious, such as malfunction of hardware failed to onsite repair normally.

The company would make great efforts to assist user to solve problems, if malfunctions caused by exterior reasons.

Technical training service

The free onsite training service can be offered when engineer to be onsite, to make sure that the relative technical personnel can install, debug, functioning, use and maintain product independently, and master relative technical knowledge and operation skills.

Technical document service

In order to easily install and maintain by user, the company can provide with overall and accurate product technical document, which are including: instruction manual, completion acceptance data, maintenance instruction, etc.